STAFF DEVELOPMENT

HOW TO GIVE EXCEPTIONAL CUSTOMER SERVICE
Career Track Publications
1991
1 hour, 17 minutes

This is volume one in a series of "how to" videos on improving service excellence in your organization. Lisa Ford shows you how to boost your service image and provide total customer dedication.

Ford has developed customer relations seminars for major industries including utilities, hospitals and banks.

MANAGEMENT SPEAKS: CREATING EFFECTIVE ORGANIZATIONS
International Tele-Film
40 minutes

This program discusses organizations that are effective by design; organizations that help people do their work and make it easier for them to do it right.

HOW TO DEFINE GOALS AND OBJECTIVES
Owen Stewart Performance Resources Inc.
18 minutes

This program illustrates the process of defining goals and objectives, helps viewers clarify the difference between goals and objectives and presents these characteristics of good objectives.

DAWN OR DUSK IN SENTENCING
Canadian Institute for the Administration of Justice
1997
64 minutes

This video features a discussion of the implications and interpretations of restorative justice principles, prompted by the 1996 passage in the House of Commons of Bill C41. Participants in the discussion include Chief Justice Edward Bayda of the Saskatchewan Court of Appeal; Jan Turner, Director, Restorative Justice of Saskatchewan Justice, Honorable Madam Justice Carol Huddart of the British Columbia Court of Appeal. Lorraine Berzins, coordinator, the Church Council on Justice and Corrections, Judge David Arnot, Federal Treaty Commissioner for Saskatchewan and Kathy Louis, vice-chair Pacific Region National Parole Board.

A TEST OF JUSTICE
Documentary Productions Ltd.
1998
45 minutes

An examination of the Canadian justice system as seen through the eyes of an offender. The video presents a case history of a young man arrested during a botched armed robbery 20 years ago. It follows him through the justice system, from the time of his arrest to his court appearances, life in the corrections system, his rehabilitation and parole and finally his release into society. This provocative presentation concludes with an interview with the offender who provides his own insights into the Canadian justice system.